Login issues
Password resets, MFA, and account status are handled by your clinic administrator. They can unlock you in under a minute.
i.Password resets, MFA, and account status are handled by your clinic administrator. They can unlock you in under a minute.
i.Not sure how to reschedule a visit, fill out an intake form, or upload a document? Email us and we’ll walk you through it.
ii.Send the device, OS version, a short description, and a screenshot if you have one. Please don’t include medical details in the subject line.
iii.New accounts and invitations come from your clinic. If you didn’t receive an invite, your clinic administrator can resend it.
iv.TC Patient App is the mobile-first tool patients use to view upcoming visits, complete intake forms, message their clinic, and track authorizations — backed by the same Therapy Conductor platform their clinicians use. It’s provisioned by the patient’s clinic and is not a general-purpose download.
Urgent issues affecting patient care — a clinic that can’t schedule, a clinician who can’t sign today’s notes — should always come in by phone during business hours so we can route them immediately.